Door mat that says "Go Away!"

Why Is the Tech Industry So Reluctant to Hire “Seasoned”​ Talent?

At what age do you no longer have any contributions left to make to business? 70? 60? 50? Even 40? Is it as bad as Hollywood sometimes portrays it, where in 1976’s Logan’s Run you are killed when you reach the age of 30? Or Boiler Room, when Ben Affleck’s stock broker says “And guess how old I am. Twenty-seven. You know what that makes me here? A ****ing senior citizen.” Definitely not that extreme. …

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Woman in home office, upset while talking on phone

How Poorly Worded Messages Can Cause Your Customers Grief

When you or your company write email and other informational messages to or for your customers, do you thoroughly review them to make sure that they are clearly understood by the average person? It is very important that nothing that is said contains any information or terminology that is used only by the people within your company. A common metaphor for that is “inside baseball”: using special knowledge or nuances not understood outside of an …

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